We know how important it is to stay connected. You can connect to the internet in several ways in your University accommodation.
For most students, eduroam is the recommended service – you can connect quickly and easily in just a few simple steps. If you are using a games console or a smart TV, you should connect wirelessly via our ResNET service.
Eduroam
This service is recommended for laptops, tablets, computers and mobile phones. To be able to connect you’ll need your computing account username and password.
Find out how to connect to eduroam wifi
ResNET
If you have a device that isn’t compatible with eduroam, you can still connect by registering the MAC address of your device using our ResNET service. These devices might include:
- games consoles- e.g. Xbox, Playstation
- smart TVs- e.g. Samsung Smart Hub via TV or Blu-ray player
- streaming media devices- e.g. Chromecast or Amazon Fire or Apple TV.
What is a MAC address?
A wireless MAC address is a 12-digit mix of letters and numbers which allows a device to connect to wireless networks. It is found in the Settings of each device and follows this format: AA:BB:CC:DD:EE:FF.
Gaming service: If you register a games console via ResNET you’ll automatically be added to the gaming service. If you game on a PC, laptop or Mac and want to have your device added to the gaming service, please contact the i-zone Student Information help desk on 01227 922222 or i-zone@canterbury.ac.uk who will log a request to IT on your behalf.
How to find the MAC address for your device
If the device you wish to connect is not listed below, use Google (or your preferred search engine) to run a search for "find MAC address for [name of device]".
If you still cannot find your MAC address, please contact the i-zone Student Information help desk on 01227 922222 or i-zone@canterbury.ac.uk who will log a request to IT on your behalf.
- Click the Start menu
- Type 'wifi’ in the search bar and press the Enter key
- Click on Hardware properties
- ‘Physical address (MAC)’ is displayed at the bottom of the list
- Click on the Apple Icon
- Select System Preferences
- Select the Network
- Click on Advanced. A dialog box appears
- Your 'Wi-Fi MAC address' will be displayed
This guide was written with reference to macOS Ventura Version 13.1
- Open Chrome browser and enter 'chrome://system' in the address bar
- Scroll down the page and select Expand (next to iconfig)
- In the wlan0 section – the wireless MAC address is listed next to 'ether'
- Open the Alexa app and select More and then Settings
- Select the relevant device
- Select the Settings icon and scroll down to About
- Select About and locate the Mac Address
- From the main menu select Settings
- Select About
- Locate Wireless ID
- Open the Home app on your Apple device
- Press and hold on the relevant HomePod
- Tap Settings on the pop-up
- Locate the WiFi MAC address at the bottom
- During setup on the Connect to Wi-Fi screen then select More
- Select Show MAC address
- From the HOME screen select System Settings
- Scroll down and select Internet
- Select System MAC Address
- On the Dashboard select Settings and then System
- Select System Information
- Locate Mac Address (Wi-Fi)
- From the Home screen select Settings then System
- Select Console Information
- Locate MAC address (Wi-Fi)
- Press the Xbox button on the controller and navigate to Settings
- Select Network and then Advanced Settings
- Locate Wireless MAC
- Press the Xbox button on the controller and navigate to Profile & System
- Select Settings and then Network Settings
- Select Advanced Settings and locate Wireless MAC
WiFi Guest
If you have visitors to your accommodation, they can connect to the internet using Guest Wi-Fi
Remember you should never share your university computing account password with anyone.
In this section
Contact the i-zone
Accommodation team