We hope you’re never in an emergency situation, but it’s reassuring to know that support is available if you need it, both on and off-campus.

If you or someone you know is at risk, don’t hesitate to the call the following:

  • If you feel your life is threatened and you need urgent support from the police or ambulance service, call the emergency services on 999.
  • For all other emergencies at our Canterbury campus, see the below table: 
Location Internal Full number
North Holmes Road, Canterbury Campus* Dial 2111 01227 92 2111
Medway Campus Dial 4450 01634 89 4450
Parham Road Student Village - 01227 47 2537
Salomons Campus (Lucy Fildes) Dial 7166 01227 92 7166
Sports Centre Dial 3500 01227 92 3500

*Including: Augustine House, Lanfranc, Petros Court, Pin Hill, St Georges Centre (inc. Dover Street Houses) St Gregory’s, The Priory, Glebe House, Vernon Place, Holmes Court, North Holmes Road and Havelock Street Houses, Stodmarsh Sports Pavilion and Polo Farm.

  • Call 999 if you need an ambulance urgently.
  • Contact your GP within surgery hours for general health concerns – it’s a good idea to make a note of their phone number.
  •  For medical concerns where you can’t see a GP, or if you’re concerned about someone else’s health or welfare, call NHS Direct 24/7: on 111.
  • Contact the Samaritans on 116 123 - for confidential, emotional support 24/7 and if you’re feeling suicidal. (You can also visit the Canterbury branch. Usual hours 8am-8pm Monday to Saturday) or email jo@samaritans.org
  • For confidential emotional support and guidance. 24/7, call the Mental Health Matters Helpline on 0800 107 0160.  They also have details of local and national support services.
  • The 24/7 National Domestic Violence Helpline on 0808 2000 247 offers support, help and information for women experiencing domestic violence and abuse. 
  • The Men's Advice Line on 0808 801 0327 offers advice and support for men experiencing domestic violence and abuse. (Opening hours 9am-5pm Monday to Friday). 
  • The student support advisers – a team of professionally trained advisers offering support, advice and guidance on a wide range of personal, financial and academic matters. 
  • The Mental Wellbeing team - offering free, confidential support for a wide range of personal and emotional concerns that may be affecting your capacity to study and having an impact on your university experience. 
  • The Chaplaincy - providing a confidential listening service and a safe space where you can discuss your problems in a non-judgmental environment. 

Important information and contact details for first aid and fire evacuation can be found online.

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01227 922355 or 01227 922111 (in an emergency)