Your Smartcard photo is your ID so needs to meet certain criteria (similar to Passport photos). So when uploading your photo please make sure the following criteria is met:
• In colour, and taken against a light background;
• Taken recently;
• Taken of you facing forward with your eyes open and clearly visible (with no sunglasses, tinted glasses or hair across your eyes);
• Free from reflection or excessive shadows;
• Of you on your own (no other people or objects in the photo);
• Taken of the full head, without any covering, unless it is worn for religious beliefs or medical reasons;
• Taken with nothing covering your face.