Tourism Management

BSc single honours Hospitality Management 2018/19

Year of entry

The UK hospitality industry is made up of over 180,000 businesses ranging from hotels to visitor attractions. It offers graduate roles in a variety of exciting and fast-moving working environments. The links between hospitality, tourism and events are important to the sector and you will study all three subjects while remaining focused on the specific demands made on managers.

You will be taught by knowledgeable staff who are passionate about their teaching and research. During your time with us, you will be offered work experience/internships, and our innovative Tourism and Events Research Hub may offer you further opportunities.

Additionally, you will have the opportunity to study a modern language.

Whatever degree you choose to study within Tourism, Events and Hospitality, you will enjoy a fun and stimulating field trip abroad in year one, already included in your fees.

You will explore areas including:

  • introduction to hospitality
  • current trends in tourism events and hospitality
  • marketing principles and practice for tourism events sport and hospitality.

In the heart of a World Heritage city close to Europe and London, Canterbury Christ Church University’s North Holmes Campus is an excellent place to study Hospitality Management. Hospitality is the UK’s 6th largest contributor to export earnings and 4th largest employer - that's 4.49 million people or 10% of the workforce and over 180,000 businesses. This industry offers a multitude of exciting opportunities as organisations locally and internationally seek employees and graduates who combine specialist hospitality knowledge and experience and business management skills, which you can gain by studying hospitality with us.  The hospitality industry is made up of many sub industries, from hotels to visitor attractions. Hospitality is an engaging, fast moving working environment which is increasingly offering graduate opportunities to ensure the sector remains competitive at a local to global scale.  The links between hospitality, tourism and events are a key characteristic of the sector and studying hospitality management at Canterbury Christ Church University will allow you to study all three subjects whilst remaining focussed upon the specific demands of managers in this exciting sector.

You will be taught by well­qualified, knowledgeable staff who are passionate about their teaching and research. Academic lectures and seminars are supported by a wealth of industry speakers, site visits and an international field trip in year one. During your time with us, you will be offered work experience/internships and our exciting Tourism and Events Research Hub, which has a reputation for winning successful research grants, may provide further opportunities for some students.

To help smooth the transition to study at university, you will take a module called ‘Developing Personal and Academic Skills’. This module will guide you in small workshop groups through essay writing, academic referencing, research methods, accessing journals and generally help you settle in.

You will also have the opportunity to study a modern language.

Top reason to choose this course

You will take part in an overseas residential fieldtrip in year one, the cost of which is included in your fees.  Our hospitality  teaching team work hard to ensure that you, the student is at the heart of our ethos and that your studies and tourism programme is our top priority.

Awards

Many members of the teaching team are nominated for a Golden Apple Award each year. Students nominate members of staff who over the course of their programme have made a positive impact on them and/or their studies. Some members of staff have been nominated several times.

Current annual sponsored student awards:

  • Best Student Research Project – Canterbury City Tour Guides
  • Best Tourist Student – The Association for Tourism in Higher Education (ATHE)
  • Best Tourism or Event Marketing Report – Shepherd Neame
  • Best Student – Section of Geography, Event Leisure and Tourism

Our BSc in Hospitality Management has been designed to respond to the growing demand in this area and reflects the need to provide well­qualified graduates to meet the challenges of the growing hospitality industry. If you are looking for a hospitality­related or management role, or would like to further your interest in the world of hospitality, this course could be the one for you. The programme includes both theoretical and vocational perspectives, combining courses on the patterns and problems of hospitality with those providing the necessary skills of business and management.

“I would say that going to Canterbury Christ Church University is the best thing that I have ever done! I have enjoyed it thoroughly and the lecturers and the lectures have been amazing. Not only have they supported me academically but also emotionally. I would never change the decision I made to join.”

Chelsea Medhurst, current student

In year one you will study modules such as Introduction to Hospitality and Current Trends in Tourism Events and Hospitality, which may include topics such as dark tourism, film tourism, crisis management and sustainability. You will also be introduced to some management concepts such as Marketing Principles and Practice and Financial Accounting. In the second and third year your foundational knowledge is developed with a greater emphasis on analytical and critical reasoning skills as well as studying key concepts in situ in year two through the work based learning module, and the individual study/research project in year three.

As part of your degree you have the option to study at one of our Erasmus Universities in year two. We currently have long­standing successful links with universities in Malta, Iceland, Sweden and France. Taking part in the Erasmus scheme will give you the opportunity of living and experiencing a different country and culture in the safe environment of a university. Our current Erasmus students have the added benefit of significantly reduced tuition fees and a small living grant.

Work experience

During your hospitality course, you may be offered a variety of internships and work experiences. This is an evolving and changing programme to ensure you get the best opportunities. We currently have students doing internships at Visit Kent, Shepherd Neame Visitor Centre and Buzzlines Travel to name just a few. Our very active and successful Tourism and Event Research Hub also works hard to establish industry links.  In year 2 you will be able to take a work place/work based learning module which will enable you to complete  a ’live’ task and finish project with employer support.

A recent internship with the Hub was entitled ‘Supporting young people accessing meaningful work placements in the Kent visitor economy: a business stakeholders’ perspective’. This 10 week project was a collaboration between the Tourism and Events Research Hub, and Destination Management Organisation, Visit Kent. The project was designed to support an exciting initiative focusing on skills and career progression for young people in the sector: the ‘Kent Hospitality, Tourism and Transport Guild’. The intern worked on a project ‘to explore the perceptions of business stakeholders about the opportunities and barriers related to the provision of work placements for young people in the visitor economy', supported throughout by the project lead at Christ Church and Visit Kent.

Kristina Zelinkova, a third year Tourism Management student, was selected as designing the winning concept and logo on a live project with Visit Kent, for the newly developing initiative, the Kent Hospitality, Tourism and Transport Guild. For further information please have a look at how Kristina and others took part in the competition. http://www.canterbury.ac.uk/social-and-applied-sciences/human-and-life-sciences/tourism-events-hub/working-with-students/case-study-1.aspx

Some current members of the tourism teaching staff are from, grew up in or studied in countries from across the world. This includes Cyprus, Ghana, Malawi, Nigeria and the USA. Between us we can speak several languages and play a variety of musical instruments.

Other information

Industry stakeholders regularly contribute to the lecture programme to enhance the student experience and we hold an annual student conference at which the region’s employers come to talk to our students about the key challenges they face in the workplace and the best graduate routes into working in the hospitality industry. 

Year one

Core modules

Developing Personal and Academic Skills (DAPS)

The aim of the module is to enable you to become more independent, reflective and self­managed in your approach to study, learning and time management. Additionally, the orientation module aims to build on pre­ existing skills and experience to make for a smooth transition to Higher Education and the challenges it presents. Furthermore, the aim is to introduce you to the meaning and purpose of research, and to introduce a range of ideas and techniques enabling you to conduct and present basic research themselves within the context of tourism.

Current Trends in Issues in Tourism, Events and Hospitality

The module aims to identify key internal and external factors shaping the contemporary tourism, events and hospitality industries. Topics typically covered in this module are, crisis management, adventure tourism, religious events and tourism, dark tourism, film and television events and tourism. These will provide the framework from which to identify contemporary issues emerging within the tourism events and hospitality industries. This module is designed to respond flexibly to current affairs and events throughout the world.

Marketing Principles and Practice for Tourism, Events, Sport and Hospitality

The aim of this module is to provide you with an introduction to marketing, its basic concepts and an overview of marketing theories within the context of the tourism, leisure and events industries. You will explore the development of the marketing concept and examine the ways in which it differs from the production, product, and sales approaches to business. This will develop into a wider understanding of the differences between the operational role of marketing and how it is applied as an organisational focus.

Introduction to Accounting for Tourism, Events, Sport and Hospitality

The module will introduce you to the basic forms of financial recording, double entry bookkeeping, and how figures need to be adjusted to produce a trial balance at the end of an accounting period. The trial balance will lead to the production of the two main financial statements, the balance sheet and profit and loss account for a sole trader. You will also be able to develop an understanding of accounting concepts and regulations within the context of tourism.

Introduction to Hospitality

The aims of the module are introduce students to the key concepts of Hospitality management, explore the different areas and  range of hospitality organisations, to Identify important areas of legislation and regulation that affect the hospitality industry and to evaluate the impacts of hospitality industry.

Contemporary Language

You will have the opportunity to study a contemporary language. You may be able to either continue a language which you have previously studied or start a new language.

Residential Fieldtrip 1

This module offers you a chance to study hospitality in practice during your free overseas residential field trip in year one. You will typically stay in a major/mainstream tourist destination and carry our fieldwork in the daytime and present your findings to tutors in the evenings. You will complete all the assessed coursework while you are on the trip so when you return to the UK, this module is finished.

Year two

Core modules

Research Methods in Action

The aim of this module is to build on Developing Academic and Professional Skills from the first year, and to provide you with an understanding of the research process as well as the various methods that can be employed to collect and analyse data within the context of tourism, events, sport and/or hospitality. To achieve this, the module strives to encourages you to understand the theoretical underpinnings of research methodologies, and also to apply it to address a range of research scenarios; thus, providing a sound basis for the preparation of a Research Project or an Individual Study in your third year.

Project Management for Tourism, Events, Sport and Hospitality

All events are projects that need to be managed and the aim of the module is to provide you with an understanding of project management and its role within contemporary tourism, events, sport and hospitality environments. Through this module you will explore the role of the project manager and project management team, analyse the different ways in which projects can be organised and apply project planning methodologies to a team based assignment.

Hospitality Operations Management

The aim of the module is to provides a critical understanding of Hospitality Operations Management as the central activity in the management of resources and provision of goods in services in hotels, restaurants, visitor attractions, retail and service businesses. It also examines some of the more challenging management issues, with a particular focus on the efficient and effective use of resources to provide a quality of customer service as the basis for creating stakeholder values.

Likely optional modules

Event Staging

The main aim of this module is to provide you with a grounding of knowledge of staging an event. Many parts of the tourism industry use events in their policies to encourage and boost tourism numbers. Having a basic knowledge of event management usually benefits tourism students. A range of different operational examples and impacts of events are studied. As well as learning how to theme and successfully pitch for an event. Projects and the detailed tasks involved in implementing the event life­cycle will also be considered.

Tourism and Events Policy and Development

This module aims to provide you with an understanding of the nature and basis of tourism and events policies as well as examining the policy making process and the factors which influence this at a variety of geographical scales. Through providing an understanding of the role of tourism and events as a means of development and sustainability.

Work Based Learning

The aim of the module is to enable and encourage you to develop and put into practice the employability skills you need to develop to secure a good quality graduate/professional job when you graduate from your Tourism Management degree. You will work in groups with an employer on a ‘live’ task and finish project.

Venues and Facilities Management

The aim of the module is to focus of the course is on the operational and administrative functions of the venue/facility manager’s role. You will address the broad responsibilities and duties of a facilities manager and investigate the legal, health, safety and environmental obligations that fall within the remit of venue/facilities operations. You will gain understanding of the professional scope and practice of contemporary facilities management.

Managing Business Performance

The aim of the module is to introduce and develop an understanding of the fundamental concepts and techniques of management accounting and apply these techniques to tourism, events, sport and hospitality in an appropriate way whilst, appreciating their strengths and limitations. It also aims to help you to understand how management accounting information may be used for purposes of planning, decision making, performance measurement and control within organisations, in order to further the organisation’s strategic objectives.

Contemporary Language

If you enjoyed studying a contemporary language in year one, you will have the option to continue with it in year two.

Year three

Core modules

Services Marketing Management for Tourism, Events, Sport and Hospitality

The module aims to develop your understanding of the nature and complexity of Service  Marketing Management in the tourism, events, sport and hospitality industries in the 21st century. The intangible nature of tourism, events, sport and hospitality means that managers have to have unique thinking and strategies in place in order to compete in these global, fast markets. This module typically analyses service management concepts such as technology, capacity management and complaint management.  In addition it aims to provide you with a thorough grounding in marketing theories placing them in the context of the increasingly competitive and dynamic tourism, event, sport and hospitality environments. Typically a wide range of public and private sector providers, such as visitor attractions, destination marketing organisations, event organisations, accommodation providers and local authorities will be studied during this module. 

Individual Study (40 credits) or Research Project (20 Credit)

The module aims to provide you with the opportunity to undertake a research project in the tourism, events, sport and hospitality environment which develops your analysis, problem­solving, research and synthesis skills. Using research skills developed in the first and second years of study, you will design and execute your own piece of original research.

Gastronomy and Menu Design

The aim of the module are to develop and explore the relationship between food and culture, to identify the art of preparing and serving rich, delicate and appetizing food in style of a particular region or country and  to understand the art and science of good eating.

Likely optional modules

Visitor Attraction and Venue Management

The module aims to offer students a wide and comprehensive understanding of how visitor attraction management is concerned with minimizing the pressure and negative impact of visitor concentration within a destination attraction and/or event.  The emphasis will be on the main techniques of how visitor management ensures that the sheer number of visitors does not detract from the general enjoyment of the attraction and/or event, prevent a proper appreciation of it or cause physical harm to historic resources.  

Tourism, Conservation and Development

This module examines and evaluates debates concerning the development and conservation claims made for ecotourism, and the development of large resorts. Concepts explored typically include community participation and the multiplier process.

Business Professional Ethics and Law for Tourism, Events, Sport and Hospitality

The aim of this module is to help you develop an understanding of ethical theory, the ability to evaluate the relationship between business and society, and to encourage students to develop their own individual perspective as ethical decision­makers. You are encouraged to critically evaluate business ethics and law­making polices within the context of the tourism industry.

Strategic Financial Management

The aim of this module is to develop your understanding of financial investment techniques and develop awareness and knowledge of changes that exist in organisational strategic management. If you wish to continue your studies in financial matters within a tourism, environment, you may find this module interesting.

Project Management 2 for Tourism, Events, Sport and Hospitality

Building on the second year Project Management module you will continue to develop your project management skills but this time not only working in groups, but also managing a ‘live’ project on an individual basis.

Contemporary Language

If you enjoyed studying a contemporary language in year one and year two, you will have the option to continue in year three.

Career advice is embedded in our curriculum with the help of our Employability and Careers Service. Our past students have entered a wide range of roles, both in the public and private sectors, locally, nationally and internationally.

These include: resort manager, tourist officer, destination manager, travel writing, tour manager, regional tourist managers (i.e. Visit Kent), tourism exhibition management, hotel manager, visitor attraction marketing, niche event specialist, managers of their own businesses.

“The relationships I made with teachers and the quality of the course inspired me to further my studies with a MSc in Responsible Tourism. My time at Canterbury Christ Church University helped me develop considerably; both as a student, and tourism industry management professional.”

Crista Buznea, graduate
Tuition Fees for 2018/19 have not yet been finalised - please read the 2018/19 Tuition Fee Statement for further information regarding 2018/19 tuition fees and year on year fee increases.

Fees

Additional course costs

Although we aim to minimise any additional costs to students over and above the course tuition fee, there will be some additional costs which students are expected to meet.

Costs applicable to all students

CategoryDescription
Text books Own purchase text books
Travel to other sites Where travel to other sites is required, this will be payable by the student
Library Fees and Fines Where students fail to return loaned items within the required time they will be responsible for the cost of any Library Fees and Fines applicable
Printing & Photocopying The cost of printing and photocopying undertaken by students to support their individual learning are payable by the student
Graduation ceremonies It is free for the student to attend the ceremony itself. Guest tickets and robe hire / photography are additional costs payable by the student

General principle policy

The University’s general principles policy for additional course fees are set out here

CategoryIncluded in the tuition feeAdditional cost to student
Field trips (including trips abroad and trips to museums, theatres, workshops etc) No, if the trip contributes to the course as an optional module. Yes if the trip is optional.
Travel and accommodation costs for placements  No

Travel and accommodation costs for professional placements within the Education and Health & Wellbeing Faculties.

Travel and accommodation costs for other work placements. 
Text books No Own purchase text books.
DBS / Health checks No Yes
Professional Body registration No Yes
Travel to other sites (e.g. travel to swimming pool for lessons) No Yes
Clothing / Kit Yes, where the clothing / kit is essential for Health & Safety reasons. Yes, where the clothing is kept by the student and not essential for health and safety reasons.
Learning materials Essential learning materials (excluding text books) in connection with the course. Additional materials beyond the standard provision essential for the course or where the costs are determined by the student’s area of interest and the outputs are retained by the student.
Library fees and fines No Yes
Printing and photocopying No Yes
Social events No, unless the event forms an essential part of the course. Yes, unless the event forms an essential part of the course.
Graduation ceremonies It is free for the student to attend the ceremony itself. Guest tickets and robe hire/ photography are additional costs payable by the student.

Each taught module has a standard 50 hours of student contact. This will typically be composed of lectures, seminars and industry guest speakers. You will also be expected to engage in 150 hours of self­directed study per taught module.

Written feedback on all assessed work is provided and is typically supported by verbal discussion. Each staff member of the programme has weekly ‘office hours’ which you can drop in to ask for advice or discuss any issue of concern.

“My second year experience was most enjoyable as it the practical modules taught me to put theory in to practice … Overall my university experience has been fun and the modules chosen have been great.”

Sheresh Moghal, final year student

Academic input

The Section of Geography, Events, Leisure and Tourism within which this programme is delivered comprises 16 academic staff, the majority of whom who have a PhD, who deliver undergraduate programmes across a range of subject areas. These include Geography, Tourism Management, Tourism Studies, Events Management, Events Planning and Hospitality Management.

We also offer the opportunity to study for a Masters degree or PhD. In addition to the full­time academic staff the Section has instructors who are studying for a PhD on a part­time basis whilst at the same time teaching in their area of expertise and supporting undergraduate students with their studies. We provide a rich learning environment for you that is underpinned by a strong commitment to research.

The majority of our staff are actively involved in research and knowledge exchange activities. Our work ranges from research into the environment and sustainability, to industry­oriented research and consultancy into marketing, branding and analysis of cultural trends.

Surprising terms

To be considered for the Erasmus programme in the second year, you must to pass all modules in year one at first attempt.

Throughout your course, you will be assessed using a range of methods, including written assignments, which could be an essay, business report or portfolio, as well as presentations and project work. In some modules you will be assessed through exams. You will experience individual assessment as well as group work. In year three you will produce a Research Project or Individual Study on a hospitality topic of your choice and a supervisor will be appointed to help guide you through the process.

92% of School of Human and Life Sciences graduates were in employment or further study six months after completing their studies

2014-15 DLHE

A typical offer would be 96-112 UCAS Tariff points.

Professional accreditation

None

Specialist facilities

none

Industry links

We work with a range of industry partners, which are supported by the work of the Tourism and Events Research Hub. Through these links we are able to secure internship opportunities for students and a range of industry guest speakers.

“One of the greatest opportunities I have had was the chance to do an internship with Buzzlines Travel, popular coach company in Kent. I now work for the company full-time and have had so many great experience working in the office, travelling with the company and I owe it all to the University and my brilliant lecturers”

Naomi Angus, graduate

UK/EU

Full-time study

Apply via UCAS

Part-time study

Apply directly to us

International

Full-time study

Need some help?

UK

For advice on completing your application please contact the Admissions Enquiry Team:

Email: admissions@canterbury.ac.uk
Tel:+44 (0)1227 782900

EU/International

Contact our International Team

Fact file

UCAS code

  • N823 Hospitality Management

Institutional code

  • C10

Length

  • 3 years full-time, 6 years part-time

Starts

  • September 2018

Entry requirements

Location

School

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Last edited: 13/10/2017 12:19:00