If your smartcard is lost or stolen, please contact the i-zone as soon as possible. Tel: 01227 922222.
You will be asked to confirm that your delivery address (permanent or term-time) is up-to-date in our records.
There is an £8 charge for lost smartcards and if payment is not received within 30 days the order will be cancelled. Once a lost card is reported to the i-zone it will be permanently deactivated.
If your smartcard is stolen and you can provide a crime reference number, there is no charge for a new smartcard.
N.B. All smartcards take 5-10 working days to produce.