Student smartcard

Your student smartcard is your personal University student ID card allowing you access to a range of student services whether you study on campus or at another institution.

  • Track your attendance at University. Click here for more information.
  • Gain access to your campus library to borrow books (between your programme start and end date).
  • Gain access to Augustine House during extended opening hours.
  • Log in to print, copy or scan on University campuses.
  • Enable access to e-library (Library’s electronic resource). 
  • Gain access to restricted areas that you may need to use, such as computing labs and accommodation (visit Security Lodge for this to be activated on your card).
  • Use it as a cashless card at catering outlets on campus.
  • Use your card for visual identification
  • Receive discounts on purchases at various high street stores.

More on smartcards

If your smartcard is due to expire, please contact the i-zone no earlier than 6 weeks prior to the printed expiry date.

Card services are linked to your programme end date, once this date has passed your card will expire following a grace period based on the duration of your course, as follows:

  • 3 year programme = 3 months extended period
  • 1 year programme =1 month extended period

These extended periods are to allow for reassessments and the back up of information before the accounts are closed.

If your smartcard is lost or stolen, please contact the i-zone as soon as possible.  Tel: 01227 922222. 

You will be asked to confirm that your delivery address (permanent or term-time) is up-to-date in our records.

There is an £8 charge for lost smartcards and if payment is not received within 30 days the order will be cancelled. Once a lost card is reported to the i-zone it will be permanently deactivated.

If your smartcard is stolen and you can provide a crime reference number, there is no charge for a new smartcard.

N.B. All smartcards take 5-10 working days to produce.

  • The card is issued as an access card for University facilities (subject to access rights) and as a visual identity check.
  • The card does not guarantee that the holder is a member of Canterbury Christ Church University. The cardholder's rights to individual services may expire independently of the nominal expiry date printed on the card.
  • Use or attempted use by anyone other than the cardholder constitutes as fraud against the University, and the University may take action against the perpetrator. In such circumstances, the card will be retained and cleared from the system for security reasons and the £8 replacement charge will come into operation. Disciplinary action in line with University procedures may be taken against the cardholder where the cardholder gave access to the card in any way and by any means to another.
  • The cardholder must take all reasonable care to prevent the card being damaged, lost, stolen or misused, and a charge will be made for a replacement.
  • Agreement to these terms and conditions is implied on the cardholder receiving the card.

When you complete your programme of study and leave the University, or if you withdraw from the University prior to the end of your programme, you must surrender your card to the Registry, Augustine House.

The card will be disabled for access to all facilities from the last date of study. 

  • The card remains the property of the University at all times
  • The University reserves the right to withdraw from an individual, any or all of the facilities of the card and request that the card be surrendered, if there is evidence the card is being misused in any way, and disciplinary action may be taken in line with the University procedures
  • The University reserves the right to withdraw all cards, suspend some or all of the facilities or replace the card with one or more alternatives, without prior notice

If you have more specific questions relating to Smartcards, answers can be found in the i-zone FAQs using the keyword 'Smartcards' or through contacting the i-zone directly.


Contact us

  • Tel:  01843 609888 (Broadstairs)
  • Tel:  01227 922222 (Canterbury)
  • Tel:  01634 894444 (Medway)
  • Email:


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Last edited: 12/07/2017 09:09:00