Email, Calendar and Contacts

There are different ways to access your University email, calendar, tasks and contacts when you are off-campus. The options are:

  • Accessing email on your mobile phone, tablet or home PC or Mac.
  • Using Outlook on the Web wherever you have an Internet connection.

Follow the steps below to configure your device and if you have any questions or problems connecting to your email, please email or call the i-zone on ext 2222 or 01227 922222.

When configuring your device you will be prompted for your username and password. For this purpose only, please enter your username in the format: username@ccad.canterbury.ac.uk

For example

abc1@ccad.canterbury.ac.uk (Where abc1 is your username)

Accessing email on your own device

Select device for step-by-step instructions

Android

Microsoft Outlook app

The quickest, and simplest way to add your CCCU email to your Android device is to download and install the Microsoft Outlook app. Microsoft provides instructions on how to set up the app with your email account.

Alternative method: add Exchange account

Please note: Fields and wording may vary on some versions of the Android Operating system.

  1. Open Settings
  2. In Accounts, select Add account
  3. Select Microsoft Exchange ActiveSync
  4. In Email Address enter your full length email address
    (e.g. a.student123@canterbury.ac.uk)
  5. In Password, enter your normal University password
  6. Select Manual Setup
  7. In Domain\Username, enter username@ccad.canterbury.ac.uk (e.g. abc123@ccad.canterbury.ac.uk)
  8. In Server, enter outlook.office365.com
  9. Check Enable Use Secure Connection (SSL)
  10. Make sure Enable Accept All SSL Certificates is unchecked
  11. Click Done
  12. In the Remote security administration message window, click OK
    Please note

    Although we don't force security settings onto your device, the ActiveSync protocol being used has the potential to do this. The server is just warning you that we have the ability to apply a security policy.

  13. Click Save in Account Options once you have customized your settings eg. how often you want your device to check for new emails and the content you want to view on your device (i.e. email, contacts, calendar, tasks).
    Please note

    If you select Push then your battery life will be diminished as your phone will frequently check for new mail. This will also increase your data usage.

Apple

Add Exchange account

  1. in Settings, select Mail, Contacts and Calendars
  2. Select Add Account
  3. Select Exchange
  4. In Email, enter your full length email address (e.g. a.student123@canterbury.ac.uk)
  5. In Password, enter your normal University password
  6. In Description, enter CCCU
  7. Click Next
  8. In Server, enter outlook.office365.com
  9. Leave Domain blank
  10. In Username, enter username@ccad.canterbury.ac.uk (e.g. abc123@ccad.canterbury.ac.uk)
  11. In Password, enter your normal University password, if not already autocompleted
  12. Click Next
  13. Select the content to view on your device (i.e. email, contacts, calendar, tasks) and click Save

Using Mac Mail

  1. In Applications, select Mail
  2. In Mail dropdown, select Add Account
  3. Select Exchange and click Continue
  4. In Name, enter First name and family name
  5. In Email Address, enter your full length email address (e.g. a.student123@canterbury.ac.uk)
  6. In Password, enter your normal University password
  7. Click Sign In
  8. In Username, enter username@ccad.canterbury.ac.uk (e.g. abc123@ccad.canterbury.ac.uk)
  9. In Server, enter outlook.office365.com
  10. Click Sign In
  11. Select the apps you want to use with this account (i.e. email, contacts, calendar, tasks) and click Done

Windows

Add Outlook account

  1. Select Settings
  2. Select Email + Accounts
  3. Select Add an Account
  4. Select Advanced Setup
  5. In Email Address, enter your full length email address (e.g. a.student123@canterbury.ac.uk)
  6. In Password, enter your normal University password
  7. Select Sign In
  8. Select Exchange Activesync.
  9. In Username, enter username@ccad.canterbury.ac.uk 
    Note: This is NOT your email address but your username for the computer. (e.g. abc1@ccad.canterbury.ac.uk)
  10. In Password, enter your normal University password
  11. Leave the Domain field blank
  12. In Server, enter outlook.office365.com
  13. Click Sign In

Add Outlook account

  1. Open Microsoft Outlook
  2. If prompted with a New Profile window enter CCCU to identify your university email
  3. Click OK
  4. If the Outlook Startup screen is displayed, select Next on the first screen and Next on the subsequent screen
  5. In Your Name, enter your full length email address (e.g. a.student123@canterbury.ac.uk)
  6. In Password, enter your normal University password
  7. Click Next

    Outlook will now begin searching for your mailbox settings, which may take several minutes

  8. In Username, enter username@ccad.canterbury.ac.uk (e.g. abc123@ccad.canterbury.ac.uk)
  9. Check Remember my credentials box
  10. If prompted, click OK to restart your PC for changes to take effect
  11. Click Finish when you receive a Congratulations window to say that your email account is successfully configured
Please note

If you create a Personal Folder File/Archive on your home PC you will not have access to it or its contents from Outlook on your University PC

Outlook on the web

Outlook on the Web gives you access to your University contacts, calendars, and tasks from almost any device when you have Internet access.

To access your email

  1. Enter outlook.canterbury.ac.uk in your browser
  2. Sign in with your University username and Password to access your own email.

You can also open a Shared mailbox, such as your CCCU team email account

  1. Follow steps as above
  2. Click your name in the upper-right corner and select open other mailbox
  3. Enter the name of the mailbox@canterbury.ac.uk
  4. The mail box will open in a separate window
  5. When finished, select Sign Out on the top right hand side for all the mailboxes you have connected to.

Three levels of service

There are three levels of service available depending on the browser you are using and the operating system (OS) of your device.

  • Best: All features will work.
  • Good: Most features will work.
  • Light: The browser will display the light version of Outlook Web App.

Different browser combinations and if possible use the browser to support best

Light Outlook on the Web

If your device can only support the light version, Outlook on the Web is still very useful as it provides most of the main functions but with fewer features. For example:

  • You can read and send email but it doesn’t have its own spell checker.
  • You can schedule appointments or meetings but not view your calendar by week or month.

In addition to this, the light version is HTML-based, which means it can work better with assistive technologies such as screen readers.

Redirecting emails

As a student, you can redirect your CCCU email to another email account. To do this, please follow these steps:

  1. Log in to your CCCU email account, and click on the settings cog at the top right hand corner of the page. 
  2. Scroll to "My app settings" and choose "Mail".
  3. In the left hand pane, under the "Options" menu, choose "forwarding". Enter the address that you would like to redirect your email to and then click "Start Forwarding". 

In order to save a backup of your emails, we recommend you tick the option to "Keep a copy of forwarded messages in Outlook on the web".

Contact us

  • Tel: 01843 609888 (Broadstairs)
  • Tel: 01227 922222 (Canterbury)
  • Tel: 01634 894444 (Medway)
  • Email:i-zone@canterbury.ac.uk

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Last edited: 28/07/2017 14:43:00