Terms and Conditions

Please ensure that you have read our terms and conditions before making a booking with us

How to book online
To make a booking for one of our day schools or short courses online, please browse the course pages on our website - www.canterbury.ac.uk/cae and use the booking links in the course information to book your place. You will then be directed to our secure payment gateway.

How to book over the phone
Please call the Box Office on 01227 782994 (Opening hours: Monday-Thursday 10am-5pm, Friday 10am-4pm). You will be able to pay via debit or credit card.

How to book in person
Please visit our Box Office in the foyer at Augustine House
(Opening hours: Monday-Thursday 10am-5pm, Friday 10am-4pm) .

Before your programme begins you will be sent course details in the
post or by email.

IT IS IMPORTANT TO BE AWARE THAT THIS IS OUR CANCELLATION POLICY WHICH APPLIES TO YOUR BOOKING

CANCELLATION POLICY

The Community Arts and Education programme is self-financing; therefore we must recruit the minimum class numbers for our short courses and day schools in order for them to run. As you will appreciate, we can only afford to run classes if we recruit sufficient numbers. Therefore, we operate a cancellation policy, and in exceptional circumstances we may need to cancel a particular course. Exceptional circumstances will be considered on a case by case basis by the Programme Director.

Once you have booked and paid online, by phone, or in person, this cancellation policy applies to you:

What if I change my mind and wish to cancel within the ‘cooling off’ period?

• You can cancel your booking and receive a full refund if you cancel within 14 days of the date you made the booking. This is known as a ‘cooling off’ period.  
• If you attend a course or attend the first of a series of courses within 14 days of the date of making the booking, we will be entitled to keep all or part of your fee to fully cover our cost for what you have received up to the date of cancellation.  

The right to cancel is lost during the ‘cooling off’ period if the course is provided in full before the 14 days elapses. If the course is the first of a series, you must pay for the value of the series that is provided up to the point you cancel.

What if I change my mind and wish to cancel after the ‘cooling off’ period?

• After the ‘cooling off’ period has ended, provided you notify us more than 14 days before a course start date, you may cancel your booking and receive a refund less a 20% administration fee.
• You will not be entitled to any refund if you cancel a booking within 14 days of the course start date.

What if I wish to change my booking and attend a different course?

• If you wish to change your booking and you notify us of this at least 14 days before the course start date we will transfer your fee to another course.
• If you wish to change your booking within 14 days prior to the course start date, and the course you originally booked is still viable without your attendance, the University may offer to transfer your fee to another course.  However, if your proposed change of booking would mean that the course you originally booked is no longer viable we will treat this as a cancellation within 14 days of the start date and no refund or transfer of your fee to another course will be available.

What if the University has to make any changes to the course?

• Unfortunately, in some circumstances such as insufficient bookings, tutor illness or other operational emergency, the University reserves the right to change or cancel any programme. In these cases, the University will endeavour to notify you as soon as possible of any changes to the course and in the event of a course cancellation you will be refunded in full.

Other Terms and Conditions

• Out of consideration for your classmates and the tutor, please switch off mobile phones during lessons unless you have the prior agreement of the tutor.
• Please help us to keep our records up to date by informing the course administrator if you have a change of email address, address or telephone number.

Acceptable behaviour

• The CAE programme reserves the right to exclude any student whose behaviour is considered unacceptable.

Adverse weather conditions

• In the unlikely event that we have to cancel a class due to adverse weather conditions or unforeseen circumstances, we will notify you as soon as we can and try to reschedule the class. Please let us know of any change of telephone and email details so that we can contact you if necessary.

Minimum age

• If you are under 18 years of age and you would like to attend one of our courses or day schools, please contact us for further details.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits the liability of the University for death or personal injury caused by the University’s negligence, or for fraudulent misrepresentation.

Subject to the preceding sentence, the entire financial liability of the University (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of: (i) any breach of these Terms and Conditions; and (ii) any representation, statement or negligent act or omission, including negligence arising under or in connection with the contract shall be limited to the course fee you paid. We will not be liable to you for loss of profit, loss of business or depletion of goodwill nor for any indirect or consequential liability, loss or damage which arises out of or in connection with the contract.

• It is the policy of the CAE programme to undertake risk assessments for all trips or excursions related to its courses.
• If your travel costs to and from any CAE course are likely to be substantial, it is strongly recommended that you take out insurance against cancellation of the course.

Mailing list and data protection

• If you attend one of our day schools or short courses and you opt in when prompted on booking, your contact details will be kept on our database in order to inform you about new courses. We do not give out your details to other organisations. If you do not want us to keep your details on our database, you will be able to communicate this to us when you book your place.

Complaints procedure

We hope you are fully satisfied with our courses. However, if a dispute arises between you and the University relating to this agreement please raise your concerns with the CAE Programme Administrator by email to education.communityarts@canterbury.ac.uk who will attempt to resolve the matter on an informal basis.

Where a dispute cannot be settled informally, please contact the CAE Programme Director in writing with full details. The CAE Programme Director shall investigate the matter and give you a response within 21 working days. If the Programme Director needs longer than 21 working days to resolve the complaint then s/he will notify you of this and estimate a reasonable timeframe for resolving the complaint.